H. Michael Smith, Jr. Infrastructure · Solutions · Technical Leadership

Building operational clarity from complex infrastructure.

I work where networks, infrastructure, automation, operational data, and people meet — turning disconnected systems and technical evidence into tools that make complex environments easier to understand and operate.

H. Michael Smith, Jr.

Selected work

The work is usually bigger than the tool.

The recurring problem is rarely just monitoring, automation, or software. It is understanding which systems matter, establishing trustworthy operational state, and presenting that state in a form people can use.

Live observability · Solutions engineering

ThousandEyes Explorer

Global perspectives · Network and HTTP analysis · Historical replay
2026 · Live demonstration

A working network-observability demonstration integrating real ThousandEyes Cloud Agent and Enterprise Agent measurements with secure data collection, geographic comparison, operational insights, and a replayable historical archive.

Problem

Network latency, HTTP response time, and user experience do not always tell the same story across geographic locations.

Approach

Preserve ThousandEyes native diagnostics while using its read-only API, a private measurement archive, and a curated public feed for cross-agent analysis and historical replay.

Demonstrates

Solutions engineering, network visibility, API integration, data provenance, comparative diagnostics, and durable operational intelligence.

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Synthetic enterprise · Operational platform

Stonebridge Systems

Water & environmental infrastructure
Current

A synthetic water and environmental infrastructure company built as a working operational model: shared state, business-service dependencies, infrastructure evidence, program reconciliation, and operator response presented through audience-specific views.

Problem

Business leadership, IT operations, and program teams need different answers from the same underlying conditions without losing a shared operational reality.

Approach

One state model connects locations, business services, programs, evidence, condition ownership, and lifecycle while each audience gets its own operational surface.

Demonstrates

Operational modeling, information architecture, evidence provenance, dependency reasoning, reconciliation, and interactive state management.

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Enterprise platform

Change Management Looking Glass

CMLG
HPE · 2013–2017

A change-management and network-operations platform developed during a large enterprise wireless deployment where multiple operational systems reported different versions of deployment state.

Problem

Customer, deployment, network-management, and wireless systems did not agree on what had actually happened at a site.

Approach

Establish an authoritative deployment view, correlate independent infrastructure evidence, automate collection, and present the result through a purpose-built operational platform.

Demonstrates

Enterprise-scale reconciliation, platform architecture, Python-based automation, network-management integration, and solving across a complex enterprise deployment.

Read the case study →

Recurring body of work

Infrastructure Automation

Across roles

A recurring practice of building small and large systems around real infrastructure problems rather than treating automation as a separate specialty detached from operations.

Examples

Monitoring and telemetry collection, configuration and inventory tooling, workflow integration, network and security automation, operational reporting, and cross-system correlation.

Method

Begin with the operational need, identify trustworthy sources, automate repetitive evidence gathering, and expose only the information people need to act.

Demonstrates

Breadth across networking, security, software, APIs, observability, and business workflow without losing the infrastructure context that gives the automation meaning.

Approach

Start with the operational problem.

Establish authoritative sources. Automate evidence collection. Reconcile systems rather than blindly trusting one. Build the smallest useful operational surface. Expand when actual use demonstrates the need.

The technology changes. The method has remained remarkably consistent.

Portfolio case study Business Automation From operational work to reusable business capability →

Experience

One career, viewed through different lenses.

My work has crossed infrastructure engineering, solutions architecture and sales engineering, technical leadership and management, automation and platforms, and professional services. The same role often belongs in more than one of those stories.

A chronological view of selected professional experience.

2025–Present

Millennium Information Tek / GSCCCA

Senior Network Engineer

Enterprise network and security engineering across Cisco, Palo Alto, F5, WAN/BGP, VPN, and DNS; conceived Network Authority, an internal network automation and operational intelligence platform, and lead its architecture, development, integrations, and operational refinement.

2023–2025

Landis+Gyr

Lead Network Engineer

Hands-on technical leadership across enterprise networking, security, application delivery, cloud, identity, and production change, including resolution of business-impacting issues.

2019–2023

Lockstep Technology Group

Senior Network Engineer

Delivered network and security consulting, design, migration, and managed-service escalation support for K–12, higher education, and state and local government customers.

2017–2019

GE Digital

Staff Network Operations Engineer

Multi-vendor data-center and remote-LAN operations using Python/Infoblox NetMRI automation and ThousandEyes, CA Spectrum, and Splunk for troubleshooting and operational visibility.

2013–2017

Hewlett-Packard / HPE

Technical Solutions Consultant IV · Automation Platform Architect

Advanced networking support and a 2,000+ store Home Depot technology rollout, where I designed and operated Change Management Looking Glass to reconcile program records with live infrastructure evidence.

2012–2013

EdgeCast Networks

Senior Sales Engineer

Supported five account executives in a high-volume, quota-bearing CDN sales environment, carrying technical engagements from discovery and proof of concept through customer integration and production handoff.

2011–2012

Level 3 Communications

Senior Solutions Architect, CDN & Media

Architected complex CDN and media solutions for large enterprise customers, integrating content delivery with transport, dark fiber, satellite, and other Level 3 services while developing technical proposals and pricing.

2005–2011

Internap Network Services

Network Architect · Development Architect · Installation Engineering Manager · Solutions Architect

Held successive roles spanning solutions architecture, engineering management, product and service development, and network architecture. Managed a six-engineer national installation team and led customer solutions from discovery and SOW through implementation, operational handoff, and post-sale expansion.

2002–2005

Clark Atlanta University

Network Services & Security Manager

Established and managed network and information-security services, including staff, policy, business processes, budgets, contracts, and university infrastructure.

1995–2002

Earlier experience

Networking, consulting, support & management

Earlier roles spanned network-services management, technical consulting, Tier-3 network engineering, LAN support, and field technical work at Allconnect, MXN, Microsoft, IBM / 1996 Olympic Games, and NCR.

Résumés

Beyond work

Curiosity tends to travel.

Technology is only one place I apply it. A few other interests occupy significant territory outside my professional work.

Writing & Research

Long-form writing, historical research, source evaluation, and the slow process of developing ideas far enough to be worth publishing.

Independent Publishing & the Web

Small publishing and web projects, particularly where ownership, simplicity, independence, and direct relationships with readers matter more than scale.

Land, Agriculture & Systems

Farming, land stewardship, resilient systems, and the interaction between biological, economic, technological, and human constraints.

Alternatives to Social Media

Exploring ways to publish, connect, and converse independently online, without advertising, engagement rankings, or centralized control.

Contact

Conversation is usually the next useful step.

If something here overlaps with a problem, role, or environment worth discussing, I am always interested in a substantive conversation.